The national domestic violence hotline (hotline) serves as a critical partner in the intervention, prevention and resource assistance efforts of family violence, domestic violence and dating violence service providers.

The Hotline provides assistance in the following areas:
(1) crisis intervention

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and counseling by helping the caller identify problems and possible solutions, including making plans for safety in an emergency; (2) education and information about resources on domestic violence and dating violence, children exposed to domestic violence, sexual assault, batterer intervention programs, working through the criminal and civil justice systems; and (3) nationwide referrals to domestic violence shelters and programs, social service agencies, programs addressing the needs of children exposed to domestic violence, legal assistance agencies, economic self-sufficiency programs, and other related services.

The entity chosen as the hotline grant recipient must be able to:
(1) operate a 24-hour, national, toll-free telephone hotline to provide information and assistance to adult and youth victims of family violence, domestic violence, or dating violence, family and household members of such victims, and persons affected by the victimization; (2) provide assistance and referrals for youth victims of domestic violence and for victims of dating violence who are minors, which may be carried out through a national teen dating violence hotline; (3) provide digital services including chatting and texting as needed to fill the needs of certain users; (4) commit to diversity and ensure the provision of services to underserved populations, including ethnic, racial, and non-English speaking minorities, in addition to older individuals and individuals with disabilities including those with hearing impairments; (5) provide services that include crisis intervention, safety planning, counseling, information and referral (including direct connection to service providers); (6) hire and maintain a diverse, skilled and knowledgeable staff (7) demonstrate a record of high quality service to victims of family violence, domestic violence, or dating violence, including a demonstration of support from advocacy groups and State Domestic Violence Coalitions.

The Secretary shall give priority to applicants with experience in operating a hotline that provides assistance to adult and youth victims of family violence, domestic violence, or dating violence.